Overview
When a route is loaded into the driver app, the deliveries appear with an optimized order of stops. As the driver advances and completes each delivery, the driver app automatically goes to the next one.
If the driver wants to go out of order or skip a delivery and come back to it, they must back out of an active stop and select a different delivery stop. Later, the driver can go back to the routed list of stops and return to the stop they skipped.
This article outlines how to complete stops out of order after a driver has started their route.
Return to the Route List
- 1 From the Delivery overview of your current stop, tap the ← All Stops back arrow in the top left of the screen to return to the route list.
- 2 The route list displays all stops by date and vehicle and highlights your current stop as In progress.
Open a New Stop
Tap the arrow (>) to the right of any stop row to open its Delivery Overview screen and begin the delivery process.
Complete the Delivery
Follow standard delivery steps to complete the new delivery.
Return to the Route List
From the Delivery overview of the current stop, tap the ← All Stops back arrow in the top left of the screen to return to the route list.
Open the Skipped Stop
Tap to open the skipped stop.
Complete the Skipped Delivery
Follow standard delivery steps to complete the new delivery.
Once the skipped delivery is complete, the app will automatically return to the next stop on the route.
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