Overview

This article outlines the process to accept and complete a delivery using manual advancing with the OneRail Driver App.

Manually advancing a delivery requires swiping right at each step to advance the delivery through completion.

An alternative process is Geofencing, where the delivery will automatically advance at each step using a recognized GPS perimeter around the location pinged by the device's GPS.

Sign In

1. 1 Open the app.
2. 2 Enter the username and password given to you by your administrator.
3. 3 Select Sign In.

Update Status

Select On duty from the dropdown menu at the top of the screen.

Note: Duty status must be updated to accept orders.

On duty — Ready for new deliveries. You are actively taking deliveries and your location is available to dispatchers.

Off duty — Might take new deliveries. You are not actively taking deliveries but may accept if requested; if you accept while Off duty, switch to On duty for the duration of the delivery.

Offline — Not accepting deliveries. Your location is not available to dispatchers.

Pick-up Overview

After the delivery is assigned directly to you, or the QR code (Optimized Route Coder) is scanned from the Control Tower, the app displays the delivery task list in order of stops. The status appears as "Assigned" until the delivery is started.

1. 1 Select the first task.
2. 2 Review pick-up information: pick-up time, location, contact, vehicle needed, instructions, and order items. Use the call or message button to contact the customer if available.
3. 3 Swipe the swipe circle icon right along the bottom toward Start.

Head to Pick-up

The status of the delivery appears as "En route" until you arrive at the pick-up location.

1. 1 Review pick-up location information. Swipe up on the information tab to review additional pick-up information and instructions.
2. 2 Tap the navigation icon to open GPS navigation.
3. 3 When you arrive at the pick-up location, open the Driver App and swipe the circle icon right along the bottom toward Arrived.

Note: The screen may appear the same after swiping to the next page. Scroll to the top of the page to confirm the current page before proceeding.

Pick up Order

The status of the delivery appears as "Arrived" until you complete the pickup.

1. 1 Review pick-up information.
2. 2 Scroll to the bottom of the page to view and update the Orders (tap View Barcode(s) to show an associate if needed), Notes (record any damage, missing parts, or other issue), Signature (not required for pickup), and Images (photograph the order on arrival to show proof of any issue) sections.
3. 3 Swipe the circle icon right along the bottom toward Complete.

Note: For more information on the Notes, Signature, and Images sections, refer to the article Proof of Delivery (POD).

Note: If you have additional tasks on your list, you automatically advance to the next delivery stop in the optimized route or return to the store.

Head to Delivery

The status of the delivery appears as "En route" until you arrive at the delivery location.

1. 1 Swipe up on the information tab to review additional delivery information and instructions.
2. 2 Tap the navigation icon to open GPS navigation.
3. 3 If needed, use the call or message button to contact the customer if available.
4. 4 When you arrive at the delivery location, open the Driver App and swipe the circle icon right along the bottom toward Arrived.

Note: The screen may appear the same after swiping to the next page. Scroll to the top of the page to confirm the current page before proceeding.

Deliver Order

The status of the delivery appears as "Arrived" until you complete the order delivery.

1. 1 Review delivery location information as needed.
2. 2 Scroll to the bottom of the page to view and update the Note (optional), Signature (acquire signature at delivery as proof of delivery), and Images (photograph the order at drop-off to show proof of delivery) sections.
3. 3 Swipe the circle icon right along the bottom toward Complete.

Note: For more information on the Notes, Signature, and Images sections, refer to the article Proof of Delivery (POD).

Note: If you have additional tasks still on your list, you automatically advance to the next delivery stop in the optimized route or return to the store.